Pricing, Features, and Answers to Your Questions

Terms and Conditions
Acceptable Use Policy

How does this work?

The short version:

I’ve streamlined the design process and kept the decisions you’ll need to make to a minimum.

You choose a design template and send me your content; I build and launch your finished website. After that, you manage your content and I keep your website software updated, secure, and working the way it should.

The longer version:

1. You choose a design template.
2. You read and fill out the Website Project Agreement and send it to me.
3. I review your project to see if we’re a good fit.
4. If so, I send you an invoice for the set-up fee.
5. You pay the invoice and I add you to my schedule.
6. You send me your content and I build and launch your finished website.
7. You start using your complete, finished, professional, new website.
8. I go for a long bike ride.
9. Everybody smiles. 🙂

Options and Exceptions

CSS Customization

So you really like one of my design templates, but the standard color choices don’t quite do it for you? For a one-time fee I can customize one of my design templates to match the color scheme of your church, nonprofit, or small business.

Domain Name Registration

I recommend that my clients handle their domain name registration themselves, but if you’d rather not deal with this, I can manage it for you for an additional annual fee.

*Exceptions

When I build your website, I add and format your content so it looks good and works like it should. My set-up fee includes this benefit, but like most things in life there are limits to how much content I can handle for this price. Before we get started I’ll let you know if I need to charge extra due to how much content you have.

Answers to your Questions

1. Who is this intended for?

My typical clients are churches, nonprofits, and small businesses who want a professional website without any of the technical hassle of building, maintaining and hosting it themselves.

In other words, this product/service is designed for folks who want to manage their website’s content themselves, at their convenience, but don’t want to deal with any of the technical details of building and running a website.

If you’re someone who wants to install and test plugins, edit your template files, tweak the cache settings, or deal with your server’s cPanel, then this service isn’t for you. I can still build you a website, but it will cost more than what’s listed above.

2. Do you add my content when you build the website?

Yes, I do. There are other similar providers who give you a blank website that you need to fill with your content, but I believe even this can be daunting for a beginner. When I build your website I also add, format, and optimize your content so that when you start using your website, it’s already finished. You are free (and encouraged) to edit and update your content once your site is launched, but you’ll have a good pattern to follow.

If even editing your content sounds daunting, I can do this for you as-needed for an additional fee.

3. Do you offer email?

No. In this day and age email is something that is best handled by email providers separately from your website server. Google Apps is a great example, and if you decide to use Google Apps I can take care of linking your website’s domain with your Google Apps account.

4. What’s a Website Design Template?

A Website Design Template is much more than just a WordPress theme. It’s a comprehensive package that includes WordPress, the Genesis Framework, a StudioPress theme, and a hand-picked group of plugins.

Each template is styled with a premium StudioPress theme that I’ve customized, adding features and making further improvements to the styling.

Many of the functions of a WordPress website are handled by plugins, and I use a selection of free, premium (purchased), and custom plugins that I’ve written.

5. What about technical support? How can I reach you if I need help with my website?

First, I recommend that you check the documentation and tutorial videos that are included in the admin dashboard of your website. Many questions that clients have about their websites are answered in these resources.

After that, you can reach me several different ways. The preferred method is my client support request form. You can also send me an email with your question or even pick up the phone and call me during business hours. I don’t have a toll free number, so that call would be on your dime. 🙂

6. Who owns the website? Do I?

Your website is a hosted product and service provided by Black Hills Web Works, and is available for you to use as long as you continue to pay the managed hosting fees. You do not own the website, although you do own your content that you add to the website.

Think of this like leasing a car or an apartment. As long as you keep making your payments you have full use of it, you are responsible for what happens with it, but you don’t actually own it.

7. After the website is built can I switch to a different design template in the future?

You can switch templates at any time for a discounted price of half of the current set-up fee, plus the standard customization fee if you want something other than the available color options for that template.

8. Do you offer refunds?

Sorry, but no. Due to the nature of digital products and services, website set-up and managed hosting fees are not refundable.

9. How long will it take before my website is ready?

That depends on my schedule, how complex your website is, and how long it takes you to get your content to me.