Managed Hosting Details

Server Details

Managed Dedicated Server - owned by Black Hills Web Works and located in a Tier IV datacenter in Phoenix
Server monitored 24/7/365
Proactive Server Software Updates
Only Black Hills Web Works websites on this server

Black Hills Web Works has contracted with Namecheap to lease a Managed Dedicated Server (MDS) provided and managed by Namecheap, at their Tier IV data center location in Phoenix, AZ.

Managed Dedicated Server Configuration

CPUDual Intel Xeon Quad Core E5-2620 with 12 cores / 24 threads @ 2.1 GHz (2.6 GHz Turbo), 2 x 15 MB cache
Total CPU Cores12 (24 w/ HyperThreading)
System RAM64 GB DDR3 (ECC Server Grade)
Hard Drives4 x 240 GB SSD
Disk ControllerHardware RAID10
Network Connection3 x 1 Gbps (Public, Private, IPMI)
Port Speed1 Gbps
Operating System (OS)CentOS Enterprise Linux 6 in 64-bit Mode (x86_64) - GPL licensed
DatacenterTier IV, Phoenix, Arizona

Service Level Agreements (SLAs)

Namecheap does not typically offer SLAs, but according to their Hosting Guarantee their collective uptime is at least 99.9% every month. They proactively manage the MDS 24x7x365, they monitor the status of the server on a one minute cycle, and they have engineers on-duty around the clock to respond to any incidents that may occur.

Black Hills Web Works does not normally offer SLAs either, but my response time has historically been one day or less, usually within a few hours, and often within minutes.

While most of my clients are more than satisfied with this arrangement and will never require more, there are clients who need more assurance that their website(s) will be available virtually without fail, covered by Disaster Recovery Plans, and backed by one or more SLAs. For these clients, custom hosting arrangements are available that can reduce potential downtime to mere minutes even in the case of a total data center loss.

As expected, the cost of these arrangements is significantly higher than my standard managed hosting, but for high-profile, enterprise-level clients, this is a viable solution. Use my contact form to learn more about these premium hosting arrangements.